Effective Date: [September 3rd, 2024]

1. Commitment to Service
At Sahib Studios, we are dedicated to providing exceptional customer service. Our aim is to deliver a positive experience and meet your expectations with
professionalism and respect.

2. Contact Information
For all customer service inquiries, please contact us using the following details:

● Email: sahibpreetsingharri@gmail.com
● Phone: 647-219-8797
● Address: 1 Herman Crescent, Palgrave

3. Response Time
We strive to respond to all customer inquiries within 1-2 business days. For urgent issues,
please indicate the urgency in your message so we can prioritize it accordingly.

4. Booking and Scheduling
To book a session or make changes to an existing appointment, please reach out to us as early
as possible. Confirming details well in advance helps us accommodate your preferred date and
time and ensures a smooth experience.

5. Service Issues and Complaints
If you encounter any issues with our services or wish to file a complaint, please contact us
directly at sahibpreetsingharri@gmail.com or 647-219-8797. We will acknowledge receipt of your complaint
within 2 business days and aim to resolve it promptly. Our goal is to address and resolve
complaints to your satisfaction, in compliance with the Canadian Consumer Protection laws and
Stripe’s guidelines.

6. Dispute Resolution
Should a dispute arise that cannot be resolved through regular customer service channels, we
offer a structured process for resolution. This includes:
● Initial Review: We will conduct an initial review of the dispute based on the information
provided.
● Mediation: If necessary, we may suggest mediation as a way to facilitate an agreeable
resolution between the parties involved.
● Escalation: If mediation is unsuccessful, disputes may be escalated for further review
and resolution.

7. Refunds and Returns
Refund requests and policy details are covered under our [Refund Policy]. If you believe you are
eligible for a refund or have concerns regarding a refund, please refer to our Refund Policy or
contact us directly for assistance.

 

8. Privacy and Data Protection
We handle all personal data in accordance with our [Privacy Policy]. For any questions about
how your personal data is managed or to exercise your rights under Canadian privacy laws,
please contact us at sahibpreetsingharri@gmail.com.

 

9. Feedback
We welcome feedback on our services and customer support. Your input is valuable to us and
helps us improve. Please provide feedback by contacting us at sahibpreetsingharri@gmail.com.

10. Support Availability
Our customer support team is available during the following hours:
● Days: Monday to Friday
● Hours: 9 AM to 6 PM EST

11. Changes to This Policy
We may update this Customer Service Policy from time to time to reflect changes in our
practices or legal requirements. Any updates will be posted on our website with the updated
effective date.

12. Contact Us For any additional support or questions regarding our Customer Service Policy, please contact
us at:
[Sahib Studio’s]
● Email: sahibpreetsingharri@gmail.com
● Phone: 647-219-8797
● Address: 1 Herman Crescent, Palgrave